Contact Centre Assistant - Ritz Recruitment Ltd : Job Details

Courier Service Centre Assistant, London N1

1-3 months, £13.15ph, 40 hours a week

Leading Scientific company urgently requires a Courier Service Centre Assistant to provide a high level of customer service to external and internal clients regarding courier related queries.

Duties:

• First point of contact for customer queries and questions around transport and courier related activity.
• Handling a high volumes of calls daily.
• Respond appropriately to customers, clients and patients to their service needs and requirements.
• Handle and resolve complaints and issues as first point of contact resolution and to provide appropriate feedback to seniors.
• Direct requests and unresolved issues to the appropriate designated resources.
• Develop customer and client rapports, to maintain and expand the reputation for excellent customer service.

Requirements:

• Proven call centre or customer service experince
• Experience in handling high volume of calls
• Exellent command of English
• Excellent telephone manner
• Ability to deal with demanding customers in a professional and calm manner
• Experience within the healthcare sector would be a bonus
• Excellent written and verbal communication skills
• Excellent listening and problem solving skills
• Highly motivated, team player, adaptable

This is a temporary role to start immediately. Possible scope for permanent work in the future.

Apply now for immediate consideration

(Ritz Rec Emp Bus)