Job Location : Norwich, UK
About Us: Join our team at Anglian, where we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and experienced Contact Centre Operations Manager to oversee the daily operations of our National Contact Centre.
Purpose of the Role: The purpose of this role is to work alongside the Contact Centre Manager and Head of Contact Centre in the day-to-day running of the National Contact Centre. You will oversee the daily operation of National Contact Centre performance, people development, workforce management, technology, and quality and compliance.
This role allows daily involvement in key decision-making and the responsibility to drive National Contact Centre performance, ensuring key KPIs are delivered.
Key Responsibilities:
Qualifications:
What We Offer:
How to Apply: If you are a motivated and results-driven professional looking to make a significant impact, we want to hear from you!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Salary : 34500 - 34500
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