Contact Centre - Sales Advisor - Cooksongold : Job Details

Contact Centre - Sales Advisor Birmingham, UKWe are Cooksongold, and we've been proudly supporting jewellers since 1918, with everything from precious metals to jewellery tools. We are part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals. Based in the heart of Birmingham Jewellery Quarter, we are pioneering the future of precious metals. We are a friendly, well-established and growing business of 280 employees. We are highly rated by our customers - we were awarded a Feefo Trusted Platinum Service Award for 2024 as a result of our excellent customer feedback ratings. Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established but growing business of 280 employees.We are currently looking to recruit a Contact Centre Sales Advisor to support our customers. With almost 60% of employees having worked at Cooksongold for over 5 years, why not come and join the team?What you’ll be doing:- Supporting inbound customers by taking orders and assisting with general queries- Resolving issues from customers within our agreed timescales- Promoting sales and products by cross and up-selling- When required, providing email live chat and social support- Identifying potential large sale leads and reporting them to the Contact Centre Manager for follow up actionWhat you’ll need to bring to the show:- Previous customer service experience is a must- The ability to cope with pressure at our peak times whilst working within the service levels- Clear communication skills- Team Spirit - you’ll need to be prepared to get involved in whatever it takes to get the job done.- Jewellery making experience or qualification would be an advantageWhat we can offer you in return:- A salary of £23,000 - £23,283 per annum- An opportunity to work remotely - Employee Assistance Programme - with free access to a GP, counselling & legal advice for you and your household- Interest-free loans for travel to work costs (annual travel passes/parking permits / clean air zone passes)- Up to 34 days of paid leave per year (inc bank holidays)- A generous pension scheme, employee contributions are matched by the company up to 8%- Life Assurance up x6 salary- Eyecare Vouchers provided by Specsavers- Discount on company productsOur Job Applicant Privacy Notice can be viewed on our website.