Contact Centre Sales Manager - One to One Recruitment : Job Details

Contact Centre Sales Manager

We are recruiting for one of our favourite clients in York, the award winning GREAT RAIL JOURNEYS.

Due to expansion and internal promotion, a full time, permanent opportunity has become available to work as part of the management team as a Contact Centre Sales Manager.

The purpose of this position is to lead, manage and develop the Sales team to maximise conversion rate of every telephone enquiry whilst providing a world-class level of customer experience at all times.

As the Contact Centre Sales Manager you will be:

• Improving capability and motivation within the team through one to ones, coaching, feedback, development and empowerment.
• Driving a performance and customer focused culture
• Creating and driving a high performing, motivational sales environment, ensuring the team are energised to achieve their targets and deliver a great customer experience.
• Collaborating with teams across the business to ensure operational excellence and the delivery of an exceptional customer experience.
• Managing and fostering relationships with suppliers and third parties.
• Providing accurate and timely reporting to support stakeholders in making data-driven decisions.
• Embodying and promoting a one team approach across the business and being a part of the on-call team on a rota basis

In addition to the above, the role of Contact Centre Sales Manager also requires you to have the following:

• Proven experience of leading teams to achieve sales targets in a contact centre environment.
• Proven experience of improving the customer experience.
• Driven to achieve sales targets and able to motivate others to achieve.
• A customer-first mentality with the ability to inspire this within their team and across the business.
• A resilient, positive and personable approach.
• A calm and confident approach to problem solving & experience of building strong relationships with suppliers and third parties.

Salary: circa £35K

• Minimum of 30 days holiday which includes the normal bank holidays
• Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back scheme
• Career opportunities & progression
• Life Assurance
• Death in Service benefit of 4 X your basic salary from commencement of service.
• Group Personal Pension Plan
• Extensive Staff Discounts

Interviews: Immediate

travel/tourism/hospitality/sales/conversion/management/one to one/training/contact centre/customer service/Team/permanent/supplier management/coaching/reporting