Contracts Manager - Hays Specialist Recruitment Limited : Job Details

As a Contracts Manager, you'll be at the forefront of delivering exceptional service across the Council Estate, overseeing planned and reactive maintenance along with minor works. This is your chance to step into a leadership role where your problem-solving skills and strategic thinking will be essential in driving best-in-class service.You will be the face of our operations, ensuring contract compliance, managing teams, and nurturing relationships with clients. You'll lead from the front, inspiring your team to meet and exceed expectations, while fostering a culture of excellence. If you're a self-starter with a passion for client satisfaction and a commitment to innovation, this is the perfect role for you.Key Responsibilities:

• Build Strong Relationships: Develop and maintain excellent working relationships with client estate management teams, stakeholders, and internal departments to deliver outstanding service.
• Lead the Team: Oversee and motivate local site management teams and direct labor, ensuring productivity and contract compliance.
• Drive Improvement: Collaborate with senior management to implement change management processes that enhance contract performance and service delivery.
• Exceed Expectations: Monitor and optimize contract performance to achieve all SLA and KPI targets.
• Manage Emergencies: Take charge of emergency repairs, critical incidents, and temporary services to ensure minimal disruption to client operations.
• Ensure Excellence: Lead the charge on health and safety standards, maintaining the companies reputation for operational excellence.
• Lead with Insight: Oversee budgets, prepare detailed reports, and drive performance reviews to ensure continuous improvement and financial success.

Technical CompetenciesWhat We're Looking For:We're looking for candidates who are not just experienced but driven by a desire to succeed and make a positive impact. You'll be a natural leader with a knack for building relationships and solving complex problems. Your ability to navigate challenging situations with composure and strategic thinking will be key to thriving in this role.Essential Requirements:Minimum of 3 years' experience in a Facilities Management or Building Services multi disciplined role.HND/HNC qualification in Building Services or equivalent.Proven experience with mechanical, electrical, or HVAC services in FM contracts.Proven experience with the management of Project works from design to financial completion.A strong grasp of contract performance and commercial knowledge.Excellent communication and leadership skills, with the ability to inspire teams and build lasting relationships with clients.Experience in managing contract budgets and maximizing supply chain performance.Excellent IT skills proficient across all Microsoft packages.Desirable Qualifications:IOSH or equivalent health and safety certification.Project management qualification Prince 2 or equivalentIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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