Counsellor - The Portfolio Group : Job Details

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.'

• Full-time or 4 days.
• Hybrid - Manchester office.

Role

You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.

The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.

Day to Day Responsibilities

• Effectively maintain an active caseload of structured video counselling sessions,
• utilising a Solution Focused Brief Therapy approach.
• Maintain an active caseload of Digital CBT clients, including Digital Trauma
• Programme
• On request, manage a caseload of high intensity counselling cases via video -
• working with those who require a higher level of psychological intervention such as
• CBT or EMDR
• To demonstrate an ability to work with a variety of individuals and presenting issues,
• including those who are distressed, at risk or where child and adult safeguarding
• concerns are identified
• To ensure ongoing CPD and training towards higher level qualifications
• Where required, to provide 'in the moment support' via the 24/hour helpline and
• ensure all calls are answered within 8 seconds and triaged to determine the most
• appropriate type of support required

What you bring to the team?

• To be BACP accredited or working towards accreditation
• To be trained in CBT or EMDR or working towards higher level qualifications
• Relevant telephone experience and/ or EAP experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills
• Experience of working within a target driven environment

Benefits:

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Up to £70 a month for supervision
• BACP membership paid for after probation
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• 100% funding for professional registration fees
• Support with revalidation and CPD
• Funding support with training and development
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month
• with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes

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