Counter Fraud Team Leader - Acorn insurance & Financial Services LTD : Job Details

We are seeking an Team Leader within the Counter Fraud team to be a pro-active thinker who is highly motivated and leads from front.

Leading a team of experienced Counter Fraud Claims Handlers to achieve first class quality and technical claims handling. You will drive our culture of openness and hold responsibility for the development and people management aspects of your team

Role: Counter Fraud Team Leader

Location: Liverpool or Sevenoaks with hybrid workingWorking Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per weekSalary: Between £33,000 and £42,000 DOE plus £2500 annual bonus potential achieved quarterly

What you will be doing:

• To drive Claims Fraud strategies and initiatives in line with agreed process and maximise benefits to the business, reporting and control of management information.

• To be responsible for all types of fraud workstream and ensure that these are investigated, validated, and controlled within the agreed SLA.

• Contribute towards the continuous improvement of and development of the team / department and identify any possible process improvements and initiatives to drive quality referrals into the team.

• Ensure strict adherence to company policies regarding Consumer Duty, GDPR and FCA compliance.

• Accountability for team's performance against set objectives.

• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures, and staff welfare.

• Maximise the imparting of technical knowledge to the team by way of mentoring and coaching.

• Keep abreast of relevant technical and market developments.

• Effectively communicate through engagement and collaboration with team members and the wider business.

• Assist with Ad-hoc tasks as the business needs dictate.

What we’re looking for:

• Extensive motor insurance experience and claims fraud technical handling capability in all fraud typologies.

• Claims fraud litigation and fraud trials experience.

• Extensive claims fraud strategies and initiatives.

• A detailed understanding of the intelligence and investigative tools available to validate claims.             

• Ability to build relationships with external suppliers to assist with the development of ongoing and future strategies.

• Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.

• Clear, focused and determined approach to problem solving.

• Effective communicator at all levels of the business.

• Highly motivated self-starter.

About Acorn InsuranceWith over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

 Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:Wellbeing:

•  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:

• • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

•  Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
•  Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture: