Courier Customer Service / Operations Clerk - Freightserve : Job Details

Freightserve recruitment are looking for a Courier Customer Service / Operations Clerk for a major Freight company. The company is based in the Feltham, Middlesex area.

Key Tasks:-

• Strong communication, including writing, speaking and active listening

• Great customer service skills, including interpersonal conversation, patience and empathy

• Good problem-solving and critical thinking skills

• In-depth knowledge of industry best practices

• Basic maths and accounting skills

• Organization, time management and prioritization abilities

• Ability to be discreet and maintain the security of client information

• Effective computer skills to input to use account management software in a timely and efficient manner

• Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas.

Skills and Competencies:-

• Be Customer focused with dedication in your service delivery to meet Customer needs.

• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.

• Be reliable with the ability to multitask and have strong problem-solving skills.

• Strong attention to detail, accuracy, and numeracy.

• Excellent IT skills with the ability to learn new systems quickly as required.

• Knowledge of the freight transport industry.

• Experience within Accountancy and billing.

• Prior experience in an accountancy environment

• Excel qualification to intermediate level or the equivalent of - not essential.

Hours are based on a Monday - Friday basis.

Rotation shifts of; 0900 - 1800 / 0800 - 1700 and 0700 - 1600.

Benefits include 25 days holiday per year.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!