Credit Control Administrator - Worcester - Foxtons : Job Details

About the Role:

Once Foxtons has successfully let or sold a property, we are due payment for our commission fee from our client, the Landlord. The bulk of our landlords pay promptly via the rent received from the tenant, however, where the commission is not paid, our debt collectors are responsible for obtaining payment.

We require an administrator to assist the team with the management of this outstanding debt.

Core responsibilities of the role:

• Generating invoices for lettings commission due from institutional landlords
• Auditing tenancies where rent was expected to be received by Foxtons to pay the debt
• Instructing tracing agents to determine if tenants remain in properties
• Track and monitor tenancies where we have determined that tenants remain resident

About You:

As well as strong organisational skills and excellent attention to detail, we are also looking for people who share our passion for delivering exceptional customer service. Successful candidates will have a professional approach to customer services and enjoy communicating with a wide range of people over a variety of platforms.

No previous experience in the property industry is required, as full training and ongoing development will be provided. All we ask is that you come with the willingness to learn and the desire to do the job well. Prior experience in a professional customer service environment or administration role is desirable but not essential.

We offer

• £22,500 per annum
• Comprehensive, ongoing training programme
• Great career opportunities
• Diversity and inclusion networks
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders and access to a coaching platform
• Enhanced parental policies, including generous shared parental leave

About The Company:

At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help our customers find their dream home or unlock the true value of their property investment. Over the last 40 years we’ve built a network of over 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers. Award-winning training ensures our teams have the knowledge and expertise that our customers expect from us, whist our market-leading technology empowers all our staff to provide the best customer experience possible.

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