Credit Control Supervisor - Get Staffed Online Recruitment Limited : Job Details

Credit Control Supervisor

Yate - Office-based role

Full-time, Permanent (37.5 hours per week, Monday-Friday)

Our client is looking for an experienced Credit Control Supervisor to join their busy accounts team in their office in Yate.

They are one of the largest independent foodservice companies in the South West. They supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products.

Benefits include:

• 20 days holiday + bank Holidays, increasing to 25 days with length of service
• Workplace Pension Scheme
• Life Assurance Scheme – enrolment from day 1 of employment
• Income Protection Scheme – enrolment from day 1 of employment
• Access to Employee Health Assured Program (EAP)
• Staff discount on company goods
• Free onsite car parking and covered bicycle rack
• Free annual eye test

The role

Reporting to the Accounts Manager, the Credit Control Supervisor is responsible for overseeing and monitoring the activities and performance of the credit control team to ensure company standards are adhered to.

This role requires strong interpersonal skills to operate effectively at all levels within the organisation and with external parties. The main purpose of the credit control department is to collect unpaid money from individuals or customers who have failed to process payments on time.

Key responsibilities:

• Effectively manage and motivate the credit control team helping them to reach targets
• Delegate responsibility for customer accounts to credit control team
• Chase debt on allocated ledger
• Maintain accurate records of all chasing activity
• Deal with customer queries and communicate with other departments to get them resolved
• Run weekly and monthly statements
• Collect payments directly from customers
• Daily allocation from bank statements
• Manage the Direct Debit process
• Ensure the telephone is answered in a timely manner
• Regularly contact customers to ensure all relevant debts are managed as necessary
• Handle disputed bills and negotiate to bring payment within agreed terms
• Review credit and insurance limits
• Highlight any customer account issues to the head of accounts
• Follow all HR requirements in relation to disciplinary, absence management and return to wok situations and issue staff records to the HR department in a timely manner

Skills & Attributes

The Business Development Manager will be expected to have the following skills and attributes:

• A Full, UK Driving licence is essential for this role. The individual will be expected to be a safe driver, with minimum points on their licence.
• Previous background of working in sales is essential.
• Good geographical knowledge of Poole, Bournemouth and surrounding areas.
• Target driven with the ability to meet and exceed sales targets.
• Ability to identify and understand buyer needs and the sales processes.
• Ability to maximise selling opportunities through customer needs analysis, with the resilience to keep going.
• Ability to interpret and act on data to achieve customer solutions and drive fast turnaround.
• Have a grasp of profit management, negotiating skills and ability to organise and self-motivate.
• Excellent customer service, networking, and communication skills. Able to deal with difficult clients and customers with the ability to remain calm under pressure.
• A high degree of self-motivation and ambition with a desire to deliver results.
• Trusted character able and comfortable to work alone with minimum supervision.
• Good time management skills with an ability to manage own diary.
• Computer literate.
• Good level of numeracy and English literacy skills.
• Exceptional attention to detail and focus, and good problem-solving skills.
• A friendly and approachable demeanour, strong interpersonal skills with an enthusiastic and flexible approach.
• Have a passion for food sales and knowledge of the catering industry is desirable.
• A positive attitude, a willingness to learn, and a desire to show initiative.

All applicants must provide proof of eligibility to work in the UK. Our client is an equal opportunity employer, dedicated to a policy of non-discrimination. Only successful applicants will receive a response.