Credit Controller - Travelers Insurance Co. Ltd. : Job Details

Travelers Europe is looking for a Credit Controller to join us in our Redhill office!We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations.Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Primary Job Duties & Responsibilities

• Accurately record, input, allocate and scan cash received.
• Process and reconcile outgoing payment requests.
• Taking a proactive role in managing portfolio of debtors.
• Perform daily and monthly complex Broker ledger reconciliations
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams
• Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary.
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to Debt Collectors.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience.

Minimum Qualifications

• Previous credit control experience.

Education, Work Experience, & Knowledge

• Credit control experience within insurance or within a Business to Business (B2B) environment preferred.
• Good working experience of excel and word.

Job Specific Technical Skills & Competencies

• Strong analytical skills
• Good relationship building skills both with internal and external stakeholders
• Good I.T. System skills
• MS Office Excel to Intermediate level (pivot tables and look ups)