Credit Controller - Acorn insurance & Financial Services LTD : Job Details

Credit Controller

Are you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry?

The Acorn Group is continuing to see significant business growth and is now looking for a proactive Credit Controller to strengthen their Collections function. 

Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for our subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting.

Job Title:Customer Collections

Location: – (Liverpool) – Hybrid (Required to be in the office 3 days per week) 

Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week

Salary: £27,000pa

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What you will be doing:

• Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt
• Proactively drive reduction in overdue broker balances
• Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days
• Build and maintain strong relationships with the subagents/brokers
• Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams
• Regularly liaising with subagents/brokers via email and phone
• Resolving of any subagent/broker invoice queries both internally and externally
• Reconciling and allocation of payments/accounts
• Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers
• Produce monthly debt reporting for FinOps pack and KPI monitoring
• Provide analysis and create monthly reporting on third party collection data
• Actively support the evolution of the department through continuous improvements and process development
• Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders.
• Support the team in ensuring they meet and exceed monthly KPIs
• Adherence to business rules and regulations set out by the FCA
• Reporting and supporting analysis of collection performance
• Support colleagues with training
• Implementation and business expert on the ICE subagent/broker collections process
• Owner and maintainer of the subagent/broker contacts list

What we’re looking for:

• ?Credit Controller experience essential
• Experience in B2B collections (Preferred but not essential)
• Professional individual with exceptional communication and negotiation skills (written and oral).  Confident at communicating at all levels.
• Pro-active approach to problem solving and managing debt
• Able to collaborate with others for successful business and customer outcomes
• A can-do attitude with a passion for learning and continuous improvement

• Taking ownership – ensuring all tasks/duties are completed in full.  To be the subject matter expert on B2B debt collection in the business

• Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs
• Good organisational skills and ability to prioritise own workload effectively.
• Ability to investigate cases and implement corrective actions as required.
• Proficient in Microsoft Excel

About Acorn Insurance 

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. 

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. 

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.   

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

'The Acorn Group is a Great Place to Work 2024/5.

A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career.

There is always room for improvement though. We have big plans to improve even further in 2025.'

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.