Credit Controller - Reed : Job Details

REED are actively recruiting for a Credit Controller to join a family run, growing business based in Poole. Excellent opportunity available Credit Controller

Full-time (8am - 5pm) 

Poole, Dorset 

Annual Salary: £28,000

Day-to-day of the role:

• Act as the main point of contact for customer account queries.
• Hold weekly meetings with each of the sales divisions to escalate key issues and agree on ways forward.
• Provide cover within the finance team as needed.
• Manage customer portals and integration (EDI), and perform account reconciliations.
• Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits.
• Effectively review, manage, and collect customer accounts, prioritising to maximise cash flow while minimising risk exposure.
• Resolve invoice and payment queries promptly and efficiently.
• Produce and distribute customer statements of account and overdue/reminder letters.
• Produce and circulate weekly and ad hoc on stop, credit hold status, and other reports.
• Proactively manage new accounts and high-value invoices.
• Build effective relationships and rapport with customers and internal contacts.
• Provide exceptional customer service.
• Adhere to strict processes and procedures.
• Escalate significant issues/concerns to management.
• Handle month-end consolidated invoicing.

Required Skills & Qualifications:

• Proven experience as a Credit Controller or similar role.
• Strong understanding of billing and financial concepts.
• Excellent organisational and communication skills.
• Ability to build relationships with clients and internal departments.
• Strong problem-solving skills and attention to detail.
• Proficiency in financial software and MS Office.

Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Onsite parking
• Profit sharing
• Referral programme
• Sick pay

To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.