Credit Team Leader - Internal applicants only - E.ON : Job Details

Join our Residential Credit Operations family as a Team Leader in the Early Collections team, where you'll lead and inspire a dedicated group of up to 12 Credit Specialists.

In this rewarding role, you'll tackle complex customer challenges while driving efforts to minimize bad debt and enhance our business profitability. We have 1 permanent position and 1 x 6 month secondment opportunity available, allowing you to foster a high-performing, culturally-aligned team environment focused on development, improvement, and creating a culture of trust and collaboration as we grow E.ON Next together.

Here's a taste of what you'll be doing:

• As a Team Leader in our Residential Credit Operations family, you'll be part of our Early Collections team and have the most rewarding job, leading and inspiring a team of up to 12 amazing Credit Specialists to support our customers who have complex problems and reduce our bad debt. This role is key to ensuring we resolve and future proof as much of our customers' debt as possible in the early stages of the debt journey which in turn will have a direct impact on our debt book and business profitability.

• You will utilise your leadership experience to manage a variety of complex problems, such as owning your own debt portfolio and work with your team to provide efficient solutions - this can mean having difficult conversations with our customers, so you'll need to ensure your team has the right support when dealing with complex escalations.?

• As a Team Leader you'll build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out and be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring.

• You'll take a proactive approach to developing and supporting your team and be part of growing and developing E.ON Next.At E.ON Next we learn every day and we'll expect you to be Identifying opportunities for improvement - this could be anything from team organisation or quick technology wins - any way that you think would improve the team's performance and customer experience.

• As a Team Leader in E.ON Next you will build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues' development through frequent (constructive) feedback and constant coaching. You'll see change as a good thing and embrace it, and you'll be passionate about helping others do the same.

Are we the perfect match?

• Leadership - experience of directly leading a team within a contact centre environment. We're looking for Team Leaders with at least 3+ months of experience

• Inspiring - Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best

• Culture - able to build an amazing, high-performance culture, where you and everyone around you can be themselves, all day, every day.

• Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better

• Calm and resilient - challenging work is what keeps you creative and motivated. You always challenge the norm to deliver a great customer experience

• Development and growth - You learn from your experiences and have examples of where this has highlighted something that could be better and what you've done to improve things in future. You build a strong development culture & you encourage your team to get curious, learn all the time, and explore new ways of doing things.

• You're comfortable to take accountability and make your own decisions. Fear of failing doesn't hold you back and instead it drives you forward.

It would be great if you had:

• Debt Collection experience preferred

Here's what else you need to know:

• Role may close earlier due to high applications

• 1 x permanent position available

• 1 x 6 month secondment opportunity available

• If you are selected for interview, you may be interviewed on the basis of both the secondment & permanent opportunity.

• We'll have regular team socials and lively team chats

• Salary - £36,651

• Location - Bolton (E.ON Next, Aspinall House, Aspinall Cl, Horwich, Bolton BL6 6QQ) with travel to our other sites when required.

• Working environment: Flexible hybrid working - a blend of in the office and home working.

• Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.