Job Location : Crewe, UK
CRM Analyst (BI / Business Processes)AutomotiveHybrid in Crewe, CheshireUntil 31/01/2025OUTSIDE IR35 £291 per day
ObjectiveWorking within the central CRM team, this role will leverage strong project management, communication, analytical and problem solving skills to deliver trusted, high quality Sales and Marketing CRM processes and reporting solutions. These solutions will support the delivery and optimisation of a global CRM ecosystem/ programme to increase customer experience and business performance across the end to end sales funnel.
This role will work closely with data & analytics specialists within the function to promote data driven decision making and innovation across Sales, Marketing and Aftersales.
Main responsibilities
Product / Process Ownership
Data and Analytics Delivery
Customer Centricity
Programme Delivery
Experience required
· Experience managing CRM systems and processes (ideally Salesforce)
· Experience with customer facing (clienteling) apps (desirable)
· Experience utilising Business Intelligence tools and developing reports and dashboards for global consumption.
· Experience understanding how data & insights can be used to improve business outcomes.
· Experience managing business requirements and stakeholders
· Experience working in a global role.
· Experience in the automotive industry would be of benefit
· Experience developing BI tools and systems
· Strong influencing and communication skills
· Experience working within an agile programme managing stakeholders, requirements and operational excellence.
Practical and Technical Knowledge
· Salesforce practical/ technical knowledge
· Data visualisation competencies
· Demonstrates creative and critical thinking skills
· Strong business analytics, relationship management, strategy development, project management, problem solving and change management skills
· Professional and positive approach, self-motivated, team player, dynamic, creative with the ability to work on own initiative
· Excellent communicator with the ability to influence and persuade across all levels of the organisation and build productive relationships
· Demonstrate strong oral and written communication skills, including the ability to clearly present recommendations and ideas to summarise complex issues
· Practical understanding of the role of a Data Scientist and how this compliments an organisations analytical delivery.
Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Salary : 291 - 291
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