CRM & Email Executive - Peoples Partnership : Job Details

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

The CRM, email and automation executive is responsible for supporting with the co-ordination and delivery of all data and email communication activity within the commercial division.

You will understand the importance of clean, quality data, being confident processing and building customer lists for email and automation activity. You will be responsible for building emails and deploying them and supporting the team with performance metrics on a regular basis.

• CRM: Support with the delivery of our CRM strategy to facilitate commercial activity related to sales activity and enhancing our customer lifetime value, engagement and loyalty.
• Data management: Support with data cleansing and list building to ensure the emails are delivered to the right audiences. Responsible for segmentation requests to ensure we maintain a high standard and adhere to regulations.
• Email: Plan, build and execute email campaigns, ensuring activity is optimised for delivery and impact. This may also include push and in-app notifications.
• Automation: Work collaboratively with marketing teams to build and analyse our automation workflows and processes to support lead generation and nurturing activity

What we’re looking for:

• Experience in building and managing email campaigns in a previous role
• Knowledge of CRM and data management
• Excellent command of written and spoken English
• Ability to work in an agile project environment
• A passion for brand and house style to provide a consistent online experience

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• 25 days starting annual leave allowance (rising with service) plus your birthday off
• Onsite Parking (in Crawley offices)
• Income protection, critical illness cover & death in service insurance
• Work from abroad policy for all levels
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities, paid for professional qualifications and study support
• Travel season ticket loans
• Subsidised restaurant in our Crawley office
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".