CRM Manager - Michael Page Marketing : Job Details

The role involves designing a comprehensive CRM strategy to improve the customer experience and make interactions easier. It also involves gathering feedback, making sure the system is simple to use, ensuring compliance, and continually improving performance across teams.

Client Details

Our client is a global bank within the not-for-profit sector, with over 100 years of experience. As a purpose-driven organization, they continue to modernize through a recent digital transformation, while facilitating impactful philanthropic projects worldwide. The London HQ is based near Liverpool Street station and they are a hybrid-business.

Description

• Design CRM strategy: Create a CRM strategy, optimising the customer experience
• Maximizing ease of use: Influence the design of CRM solutions by gathering feedback, defining problems, and ensuring new features are easy to use and meet business needs.
• Champion CRM best practice: Promote cross-functional consistency, compliance, lead CRM management and analyse performance

Profile

• 4+ years CRM experience, ideally using Microsoft Dynamics 365
• Experience managing a CRM migration is benefitial but not essential
• Excellent communication, presentation, and stakeholder management skills, and can influence and align diverse teams and perspectives.

Job Offer

• Permanent role
• Competitive salary: £38,000-£48,000 (depending on experience)
• Hybrid working - 2-3 days a week in the new office
• 15% Pension Contribution
• Private Healthcare
• Life Assurance
• Season Ticket Loans
• Enhanced Maternity and Paternity Pay
• Excellent career development opportunities and where appropriate sponsorship of a relevant qualification