CRM Manager - Ripple : Job Details

About the Role:Our client, a fast-growing organisation known for its innovation in the entertainment and membership space, is seeking a results-driven CRM Manager to lead and optimise their customer relationship management strategies. This is a key role for a data-savvy professional who thrives on driving customer engagement, acquisition, and retention through expertly managed campaigns, lists, and workflows.

If you have a passion for leveraging data to deliver high-impact CRM strategies and the skills to maintain a seamless customer journey, this role is for you.

Key Responsibilities:

• List & Segment Management: Maintain and refine customer lists, flows, and audience segments in Klaviyo to maximise engagement.
• Performance Tracking: Analyse CRM performance metrics, deliver actionable insights, and optimise key KPIs such as deliverability, engagement, and retention.
• Campaign Execution: Plan, execute, and optimise daily CRM campaigns, including A/B testing to enhance effectiveness.
• Workflow Management: Oversee workflows to ensure a seamless customer experience and maintain the accuracy and hygiene of data.
• Collaborative Engagement: Partner with the customer service team to align CRM initiatives with sales goals, ensuring a consistent pipeline of highly engaged leads.
• Innovation & Strategy: Stay updated on the latest CRM tools and trends, implementing improvements and collaborating with the design team in Figma to create impactful assets.

What We’re Looking For:

• Proven experience as a CRM Manager or in a similar role.
• Expertise in CRM platforms, particularly Klaviyo.
• Strong organisational and multitasking skills with a meticulous eye for detail.
• Proficiency in data analysis, performance tracking, and delivering actionable insights.
• Experience with A/B testing, acquisition, and retention strategies.
• Familiarity with Figma for design collaboration is a plus.
• Excellent communication skills and the ability to work collaboratively across teams.
• A strategic thinker who can execute effectively in a fast-paced environment.

Benefits of Joining:

• Hybrid working options for flexibility. (3 days onsite, 2 remote)
• Opportunities for career growth and professional development.
• Competitive salary based on experience.
• Collaborative and dynamic work environment.
• Work with a forward-thinking team driving innovation in their industry.

This is your opportunity to make a meaningful impact by driving CRM excellence in an exciting, fast-growing organisation.

Apply Now to take your CRM expertise to the next level.