CRM Platform Lead - Kaplan : Job Details

CRM Platform Lead

Reference number: JR242992

Location: Hybrid working - home and our office in London Bridge

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Salary: £85,000-£95,000 per annum

We are looking for a CRM Platform Lead to join our team.

We’re looking for a CRM Platform Lead to join our growing Salesforce team and drive the effective implementation and utilisation of our Salesforce CRM platform. The CRM Platform Lead will be responsible for overseeing the development, implementation, and management of the Salesforce CRM platform, including the line management and onboarding of the appropriate team shape for our CRM team.

This role will involve working closely with the Pathways departments such as Student Recruitment and Marketing, Admissions, Conversion, Finance, and Solution Architecture, to drive value from the Salesforce platform to meet business CRM strategy needs and supports the company's strategic objectives.

What you’ll bring to the role

• Proficiency in Salesforce administration, including configuration, customization, and user management.

• Strong understanding of Salesforce development tools such as Apex, Visualforce, Lightning Components, and Salesforce APIs.

• Experience with data management and integration tools (e.g., Data Loader, ETL tools).

• Excellent problem-solving skills and the ability to work independently and collaboratively.

• Strong project management and organizational skills.

• Effective communication and interpersonal skills.

• Certifications: Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Platform App Builder certification is preferred.

• Experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.

What we do

Kaplan International Pathways is a leading provider of global education centred around our students. Whoever they are, and wherever they are in the world, our goal is to help them achieve their goals.

We offer a range of study options to our students - ranging from degree preparation and direct admission, helping students to receive a life-changing education. Our partnerships with over 40 universities worldwide create wonderful opportunities for students, education agents, sponsors and more. Kaplan International Pathways guides more than 20,000 students to university each year. Our strong partnerships with universities in the UK, USA and Australia have opened up amazing educational opportunities to students from across the globe.

Our success story is underpinned by our overall mission - to connect students, agents, sponsors and partner universities by matching life-changing international education opportunities with individual needs and aspirations.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11 November 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.