Customer Account Executive - Reed : Job Details

Customer Service Account Executive

Monday - Friday 9 am -6 pm or 8:00 am - 5 pm with hybrid working pattern.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where attention to detail is crucial? If so, I am representing a key client of ours who is looking for a customer service account executive.

Purpose of the Role: 

As a Customer Service Account Executive, you will be the first point of contact for their Fulfilment Clients. To understand their unique requirements and deliver top-notch customer support via telephone and email.

Key Responsibilities:

• Resolve day-to-day queries related to order processing and customer correspondence.
• Utilise their client and in-house ticketing system to provide timely updates on client queries.
• Collaborate with Accounts and Warehouse teams to address any issues that may impact order shipment.
• Provide detailed information to nominated Account Managers.
• Log internal and external customer issues, proposing solutions where needed.

Key skills:

• Proven customer service experience, meeting deadlines and SLA commitments.
• Proficiency in MS Office, especially Excel and Outlook.
• Strong interpersonal skills for building customer relationships.
• Excellent written and verbal communication skills.
• Ability to maintain high accuracy in work.
• Own transport essential (occasional travel to customer sites in the Southeast of England).

If this role is of interest to you, please apply now!