Customer Account Manager - Reed : Job Details

Job Title: Customer Account Manager

Job Summary:

We are regularly recruiting for skilled and experienced Customer Account Managers across Surrey. Should you have experience in a similar role and are considering a change, please apply to our talent pool and we'll be in touch to discuss the opportunities local to you.

Typical duties of a Customer Account Manager:

• Engage with customers daily to build trust and identify solution opportunities.
• Onboard new clients from the sales teams.
• Lead meetings to initiate new projects.
• Assist in designing solutions to meet customer needs.
• Coordinate delivery progress and status meetings.
• Review customer journeys and provide success recommendations.
• Facilitate interactions between delivery services and customer teams.
• Develop pipelines and recommend suitable subscriptions.
• Analyse and resolve customer success issues.
• Maintain performance metrics and prepare review documentation.
• Demonstrate service value using ROI and business case performance.
• Document customer use cases and obtain testimonials.

Core Technical Skills:

• Experience with CRM and customer management tools.
• Proficiency in creating and distributing newsletters and communications.
• Experience with customer success and satisfaction surveys.