Customer Account Manager - The Work Shop : Job Details

Customer Account Manager - Verwood - £30k - £40k

Our well-established engineering client based in Verwood are looking for a Customer Account Manager to join their team. This role serves as the key liaison between supplier and customer and managing customer expectations in terms of On Time Delivery.

Role Requirements

• Experience within Aerospace or Engineering is preferred
• Good general IT Skills
• Able to demonstrate a working knowledge of with Excel
• Experience of a manufacturing system such as MRP/SAP an advantage but not essential.
• Good communicator, negotiator and have a good level of business acumen
• Prioritise work through the shop floor
• Part of the sales team to ensure monthly targets are met.
• Able to set and work to priorities
• Must be well organised

Role Responsibilities:

• You will closely monitor and develop the customer expectations in terms of On Time Delivery. This information will be used to drive change.
• Closely track any potential delays and to inform the customer at the earliest stage of any risks, being influential in prioritising and pushing production to meet customer expectations
• Communicate at different levels and liaise between the relevant departments and company to resolve any technical or quality issues
• Attend the daily production meetings and take an active part in pushing the completion and delivery of components to the customer.
• Chase Treatments suppliers for progress of parts & work closely with the suppliers to achieve delivery dates.

Customer Account Manager

Verwood BH31

Salary £30k-£40k

39-hours per week - Monday to Thursday 7:30am- 4:30pm and Friday 7:30am- 12:30pm