Customer Account Manager - The Guardian : Job Details

Would you like to work for a company that’s growing fast and committed to investing in its people? If you’re looking for a place to develop your skills, work with a great team, and contribute to meaningful projects, then this could be the role for you!

CHH, are at the centre of some of the most exciting industries, providing cutting-edge connectivity solutions that power smart city transformations and innovation. From bespoke cable assemblies to integrated cabinets and managed services, they support engineers across a range of industries, helping them boost productivity and efficiency.

Who They’re Looking For:

The company are seeking a highly organised and efficient Account Manager to join their team. As an Account Manager, you will be the dedicated point of contact for Managed Services clients, ensuring seamless communication, service, and results. This role involves managing customer interactions, resolving issues, and identifying opportunities to expand existing accounts. Your proactive management and communication will play a crucial role in meeting both customer expectations and internal targets.

Client Communication & Service Management

• Serve as the primary contact for Managed Services customers, addressing requirements and resolving issues to maintain smooth operations.
• Build and maintain strong relationships with customer contacts, ensuring exceptional service delivery.
• Prepare, interpret, and present reports derived from ERP systems, translating data into meaningful insights.
• Regularly monitor, review, and meet customer KPIs.

Meetings & Reporting

• Organise, attend, and lead internal and external customer meetings to ensure effective communication and follow-through on actions.
• Present performance updates and capture any customer feedback to enhance future service offerings.

Business Development

• Identify and develop new opportunities within existing customer accounts to drive growth and improve service offerings.
• Work closely with customers to understand and align with their evolving requirements, submitting proposals accordingly.

Supply Chain & Managed Services Coordination

• Oversee cost-saving initiatives on existing items to meet customer and CHH-defined targets.
• Review and manage inventory levels, ensuring stock is maintained at optimal levels for customer and CHH needs.

Internal Collaboration

• Build effective working relationships across CHH departments to ensure timely communication of key information and actions.

Requirements:

• Proven experience in account management, ideally within supply chain, managed services, or a similar field.
• Strong communication skills with an ability to manage relationships at multiple levels.
• Proficiency in ERP systems and data interpretation for reporting purposes.
• A proactive and organised approach, with a focus on customer satisfaction and achieving results.

If you’re a motivated and customer-focused professional with a talent for managing accounts and building relationships, apply today to join the team at CHH Conex.