Customer Accounts Manager - Cottrell Moore Ltd : Job Details

This is a fantastic opportunity to join this continuously growing company as a Customer Accounts Manager. You'll work alongside this award-winning Sales team in their Ipswich based office, to ensure the smooth day-to-day function of the operation.

The Ideal Person:

• This is fast paced environment so the right candidate should be a great team player who is organised and able to prioritise their workload.
• Excellent communication skills are essential along with a 'can do' attitude.
• Previous Administration experience and dealing with customers over the phone is essential.

• Ability to work independently and take initiative
• Positive attitude and work well with a team

Customer service is at the forefront of everything we do; providing an excellent service, developing key relationships, and consistently assisting the team to hit its targets is a vital part of this role. Responsibilities include:

• Order management & bid negotiation
• Handling incoming calls for the department and liaising with customers over the phone.
• Supporting customers throughout the sales process
• Processing orders (full system training provided)
• Processing queries and order amendments to ensure customer satisfaction.
• Pre- and post-sales support for a varied customer base
• Logging and processing sales via our internal sales system
• Chasing and escalating order with other departments and vendors
• Liaising with the warehouse to ensure stock received is despatched within agreed timelines.
• Sourcing new customers and sales opportunities.

Benefits and culture:

• Salary between £28-32k depending on experience
• Monthly commission (based on team performance)
• Yearly Profit related pay bonus scheme
• Full training and on-going Learning and Development support
• Pension scheme
• Health & Life Cover
• Fun team environment
• Staff Purchases
• Community outreach days and charity activities