Customer Advisor - Adore Recruitment : Job Details

Customer Advisor

Car driver required due to location, Free on site parking !!

£24500 - £25350 Plus quarterly bonus !!

Monday to Friday office based full time

This company are growing and have many different depots across the country and this vacancy is within there modern newly renovated offices between Wickford and Chelmsford. They are looking for someone with excellent telephone skills to be part of a team working together to deliver the ultimate hire experience . You will also grow and nurture relationships with existing clients and ensure that they have grreat service. You will update and assist customers after the initial sales process in a buzzy logistics department. Your role will be to improve and develop customer service capabilities for the service and operations team. You will work within a team and have the support of a team supervisor and a Customer Service Manager

ROLE & RESPONSIBILITIES:

• Respond to customer enquiries by phone, email, web queries

• Provide ETAs

• Work closely with the transport planners

• Resolve customer issues

• Answer all incoming service calls (from customers not drivers)

• Respond to all customer emails

• Manage and resolve all queries on the service log If you are looking for a new opportunity and have telephone based customer service , logistics advisor, helpdesk or office based telephone based customer service experience please contact me to discuss this role Due to the rural location it is essential that you are a car driver but this role offers free parking !!! If you are interesting in joining this fantastic team contact me now !!