Customer Advisor - Juice Recruitment Ltd : Job Details

Are you an enthusiastic and proactive "people-person" with excellent communication skills?

Do you thrive in a fast-paced environment where no two days are the same?

Juice is delighted to be recruiting a Customer Advisor to join a friendly and close-knit Reservations Team.

This is a fantastic opportunity to become a key part of a busy team, taking ownership of a variety of responsibilities whilst providing an exceptional level of service.

DAY TO DAY:

• Responding to a wide range of customer email enquiries.
• Answering incoming calls and confidently handling a variety of queries.
• Processing holiday bookings, both direct and via agents.
• Producing and maintaining an accurate paper trail of all bookings.
• Managing office paperwork, keeping letters stocked, and preparing daily post.
• Archiving files and processing online documentation.
• Negotiating packages and offering discounts when applicable.
• Ensuring strong customer service at all times.

WHAT WE WOULD LOVE TO SEE:

• Proven customer service experience, from a retail, hospitality, events, or office-based role.
• A naturally confident communicator with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Computer literate, with experience using email and other office software.
• A motivated and enthusiastic individual who thrives on delivering exceptional service.

IN RETURN:

• £25,000 per annum.
• Team bonus scheme and paid overtime for weekends worked.
• Be able to work a 35-hour week, Monday to Friday (plus 1-2 weekends per month with time off during the week).
• Comprehensive training programme.
• 20 days annual leave plus bank holidays.
• Free car parking is available.

If you are passionate about customer service, love building relationships, and want to be part of a dynamic and welcoming team, apply today!