Customer Advisor - Reed : Job Details

• Location: Aylesbury
• Job Type: Full-time 9am - 5pm (office based)

We are seeking a dedicated Customer Services Assistant to join our Contact Centre team at our head office in Aylesbury. This role involves delivering high-quality customer service primarily via telephone, ensuring that all customer interactions are handled promptly and effectively in line with our established procedures.

• Answer calls promptly and manage them according to specific procedures, ensuring productivity and quality targets are met.
• Listen attentively to understand and meet the needs of our customers.
• Perform ad hoc tasks as required within the contact centre environment.
• Comply with the FCA’s conduct rules and the PRA’s standards, ensuring all regulatory requirements are met.
• Notify regulators of matters that are reasonably expected to be disclosed.

Our Contact Centre is a team of 10, including their manager 

The team answer calls from life insurance and pensions customers, IFAs, Group Scheme Trustees, averaging between 300-400 calls a day, 500 in busy periods like Tax Year End. They consistently meet their service levels for answering calls.

The team are very experienced across many products over a long period of time – average length of service in our contact centre is 19 years!

• Excellent oral communication skills and telephone manner.
• Strong listening skills and the ability to focus on customer needs.
• Ability to work effectively as part of a team.
• Basic numerical skills.
• A good understanding of Contact Centre processes and systems.

• Up to £25000 and benefits package
• Bonus scheme - up to 10%
• Opportunities for professional development and training.
• Supportive team environment focused on performance and quality.

To apply for this Customer Services Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.