Customer Advisor - Reed : Job Details

• Location: Aylesbury
• Job Type: Full-time

We are seeking a dedicated Customer Services Assistant to join our Contact Centre team at our head office in Aylesbury. This role involves delivering high-quality customer service primarily via telephone, ensuring that all customer interactions are handled promptly and effectively in line with our established procedures.

• Answer calls promptly and manage them according to specific procedures, ensuring productivity and quality targets are met.
• Listen attentively to understand and meet the needs of our customers.
• Perform ad hoc tasks as required within the contact centre environment.
• Comply with the FCA’s conduct rules and the PRA’s standards, ensuring all regulatory requirements are met.
• Notify regulators of matters that are reasonably expected to be disclosed.

• Excellent oral communication skills and telephone manner.
• Strong listening skills and the ability to focus on customer needs.
• Ability to work effectively as part of a team.
• Basic numerical skills.
• A good understanding of Contact Centre processes and systems.

• Competitive salary and benefits package
• Bonus scheme
• Opportunities for professional development and training.
• Supportive team environment focused on performance and quality.

To apply for this Customer Services Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.