Customer Advisor Specialist (Admin) - Reed : Job Details

Reed Talent Solutions are working with United Utilities on the search for Customer Advisor Specialist (CAS) to join the United Utilities Market Services team at their Warrington location.

Why work at United Utilities?

Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity, and empathy.

Who are United Utilities?

United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

What important information do you need to know?

• Job title - Customer Advisor Specialist
• Pay rate - £14.90 per hour
• Location - Warrington - Windermere, Lingley Mere Business Park, Lingley Green Avenue, Great SankeyWA53LP
• 6 month contract
• Start date: ASAP
• Working hours - between 8am - 6pm, full-time, on-site

Job Purpose

To work on the delivery of the Wholesale Market Services data improvement plan, with particular emphasis on the Gap Site Incentive Scheme, ensuring that any market data items for United Utilities non-household assets are accurately reflected in both external and internal systems, to facilitate accurate billing via settlements and thereby enabling collection of associated revenue. The successful candidate could be asked to, or expected to:

• Investigate potential gaps in the non household market, using a variety of internal and external systems, processes and procedures, delivering accurate market data. To remedy any gaps in the market whilst mindful of OPS & MPS performance and retailer/customer satisfaction
• Bring any identified gap site onto our records - accurately and within prescribed timescales
• Work with the wholesale market services team, wider areas of UU and key external stakeholders
• Develop knowledge of the Non Household Market
• Develop understanding of our policies and processes
• Correct and improve our data, thereby contributing to the Company’s position against market performance measures
• Support North West businesses by providing the best customer experience, in line with our values, and contribute to favourable BR-MeX scores

Knowledge and Skills

• Excellent attention to detail, with the ability to investigate potential missing data in the open market
• Working knowledge of Microsoft Excel and other office applications
• Proven planning, organisational and problem solving skills
• Self-motivated and able to focus on delivering to tight targets and timescales
• Good written and verbal communication skills, with ability to vary style when communicating with different audiences
• Strong team player with the flexibility to go the extra mile to achieve important deadlines

We are looking for the right candidate to start immediately, if you have the relevant experience and would like to find out more, please don't hesitate to reach out!