Customer Advisor - Tech Industry Training - Just IT : Job Details

Are you looking for a Customer Service position? Do you want to upskill and kickstart your career in IT Tech? We can help bridge that gap through intensive training, funded qualifications and recruitment support. No prior experience needed; we will train you! YOU must have a desire and passion to work in IT. If you have past IT work experience you will not be eligible due to government funding restrictions so, please do not apply if this is the case.Here, at Just IT we have several entry level IT roles and IT apprenticeships with great companies and a team of specialist Tech recruiters for those who complete the programme. We are sure we can find the best route into a fantastic tech career for you.Please note to get to the interview stage, you will need to join an 8-week government-funded training programme delivered by Just IT. This will be delivered remotely and will provide you with the necessary experience and skills required to start the role.Training opportunities:• Level 2 and/or level 3 qualification.• CompTIA A+ and exam costs.• Microsoft 365 Administrator training and exam cost.• Microsoft Endpoint Administrator training and exam cost.• Employability training including CV and interview support.Skills required:• Excellent communication skills.• A desire to provide customers with excellent services.• A desire to learn new skills.• Ability to work in a great team.• Ability to use problem solving techniques.Main responsibilities you would have:• Provide a single point of contact to internal colleagues reporting IT related incidents.• Diagnose and resolve technical issues at first level to minimise downtime to colleagues• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.• Excellent ability to troubleshoot and problem solve.Spaces are limited on the upcoming course so apply now!