Customer Booking Advisor - The Solution Auto : Job Details

Customer Booking Advisor - Liverpool Area

Franchised Motor Dealership

We are seeking a Customer Booking Advisor to join my client's team at a leading vehicle dealership in the Liverpool area. This is a customer-facing role where you will manage service queries, bookings, and ensure smooth communication across departments to deliver exceptional customer service.

Key Responsibilities:

• Serve as the main point of contact for customer service enquiries and bookings.
• Coordinate between the parts warehouse, workshop, and other departments.
• Provide technical advice and accurate cost estimates for repairs and maintenance.
• Keep customers informed about the status of their vehicles.
• Ensure quality control and timely completion of work.
• Promote additional services to customers via phone or email.

Skills & Experience:

• Previous customer service experience.
• Strong communication, administration, and organizational skills.
• Ability to work effectively in a fast-paced team environment.
• IT literate; technical knowledge is a plus.

Package & Benefits:

• Competitive salary
• 45 hours per week, Monday to Friday (with 1 in 5 Saturday mornings).
• 23 days' holiday, plus bank holidays.
• Permanent role with a bonus scheme.
• Health care, life assurance, pension, and other employee benefits.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission