Customer Care Administrator - Reed : Job Details

Are you passionate about delivering exceptional customer service and support? 

My client is currently seeking a motivated and detail-oriented Customer Care Administrator to join their team.

Main responsibilities will include:

• Handling customer inquiries via phone, email, and chat.
• Resolving customer issues and complaints in a timely and efficient manner.
• Maintaining accurate records of customer interactions and transactions.
• Assisting with order processing and tracking.
• Collaborating with other departments to ensure customer satisfaction.
• Providing product and service information to customers.
• Identifying and escalating priority issues to the appropriate team members.
• Producing detailed reports.

The successful candidate will have the following requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Good MS Office skills.
• Previous experience in a customer service or administrative role is preferred.