Customer Care Administrator - Gap Personnel : Job Details

gap personnel (operating as an employment business) are currently looking for a customer service Administrator to join a busy team in a well-established client based in Caerphilly.

This role requires a high level of attention, accuracy and ideally have previous working history in an office environment.

We are looking for someone who is highly energised, flexible, self-confident with excellent problem-solving/communication skills.

Contract: This is a temporary ongoing position, which could lead to a permanent contract for the right candidate.

Start date: ASAP

Salary: £ £26,000

Shifts: Monday to Friday 8am – 4.30am

Key Responsibilities:

• Accuracy of data entry
• Competency with Systems, Excel, Outlook, and other web- based platforms (Smartsheet etc.)
• Receive incoming sales orders from email and enter details onto ERP system
• Discuss discrepancies with customer
• Track and monitor order progress
• Provide acknowledgements for every sales order
• Undertake the administration of consignment stocks in their determined frequency
• Any other administrative and supportive activities to support the team

Skills:

• Ideally have previous Administration Experience
• Good Time Keeping
• Good Attention to Detail
• Positive and enthusiastic with an outgoing personality
• Willingness to take on any challenge and a ‘can-do’ approach
• Able to prioritise, meet deadlines and work well under pressure
• Highly organised
• Excellent communication skills
• Good Team Player
• Experienced in using Microsoft Office