Customer Care Advisor - Appcast Enterprise : Job Details

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

Customer Care Advisor - Fixed Term Contract

Breckland, Milton Keynes, UK

Full-time – 40 hours per week

Company Description

Here at bp pulse, we're energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving.

Job Description

We are looking for a number of Customer Care Advisors to join our team, dealing with a diverse?variety of inbound and outbound communications with customers, including calls, emails and live chats. Our contact centre is open 365 days a year 24 hours day supporting our customers on the go with their charging needs. 

You Will: 

• Be the first line of support for our customers and charge point hosts 
• Identify customer needs and resolve their queries on first contact 
• Champion our exciting products and keep up to date with any developments to our market leading network (full training provided!) 
• Act as an ambassador for our brand
• Provide quality customer service being the voice of bp pulse
• Triage customer queries with a view to resolving customer queries quickly and efficiently  

Qualifications

What you'll have: 

• Strong customer service background with a focus on providing exceptional service to our customers 
• Strong verbal and written communication 
• A positive attitude towards working collaboratively 
• Flexibility?and resilience 
• Ability to?learn quickly and?embrace?change in a positive manner 

• Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided) 

Additional information

This role is working 40?hours per week. – FTC

• Hours of work will be between 07:00 – 22:00
• Working 5 out of 7 days of the week with 1 in 3 weekends
• Annual Leave will be prorated
• We offer a hybrid working policy – 60% of shifts must be worked from our Milton Keynes based office.

Please be aware that the terms and benefits package offered for this role may vary from other bp roles, your talent acquisition recruiter will provide more information in due course / should your application be shortlisted.

What can we offer you to electrify your career with us?

At bp pulse, we are expanding our global business with the dynamism and buzz of a new start up. With benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to enable you to craft your own career path, life and health insurance, medical care package and many others. In this role you will feel empowered, capable, energised, and able to act as decision makers.

Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, neuro diversity, age, marital status, veteran status, or disability status.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.