Customer Care Consultant - Reed : Job Details

Do you want to be a key player in Customer Service?  If so, then this role could be the perfect fit!

Working within my client's busy Customer Care department, this role will manage customer service activities, handle enquiries, and resolve issues efficiently. Your role will involve:

• To ensure all calls received into the Department are answered professionally, logging issues appropriately.
• To coordinate a number of services and contacts together ensuring requests are carried out.
• To communicate with the Head of Customer Care/Customer Care Manager to ensure calls are being followed up and dealt with by the appropriate personnel.
• To maintain the Customer Care monitor.
• Check invoices and forward for payment.  Be part of the customer service contra-charge process.  To be ‘cost aware’ at all times.
• To liaise with the Buying department.
• To ensure queries are reported to the relevant departments on a daily basis and completed within timescales.
• To liaise with Sales Teams to ensure customer queries are answered.
• To book appointments for services and contacts to deal with queries.
• To carry out any other reasonable tasks in accordance with operational needs as requested by your managers.

To be successful in this role, you must possess the following attributes:

• Excellent communication and organisational skills
• Strong multi-tasking abilities
• Proficient in MS Office
• Previous Customer Service or Administration experience
• Ability to work to deadlines and under pressure
• Ability to work on own initiative
• Flexible

Ready to make a difference?  Please apply now!