Customer Care Coordinator - Quality Personnel Services Limited : Job Details

Temp to Perm

£12.82 per hour

Hours of Work: 9am - 5pm Monday to Friday

We are currently looking for a Customer Care Coordinator for our luxury branded company in Milton Keynes. The successful applicant must provide exceptional service to all consumers across websites, as well as meets/exceeds sales profit and customer satisfaction targets.

• Answering inbound calls and making outbound calls where necessary to consumers
• Manual order processing
• Upselling of products to consumers
• Management of order and delivery process
• Management of Magento system
• Management of ecommerce mailbox
• Management of ecommerce returns including reports
• Providing product knowledge to our consumers
• Management of reviews on website and Magento
• Monitor and respond to Trustpilot reviews as necessary influencing positive when possible
• Contributing to weekly operations call with the team to highlight any potential opportunities/ challenges
• Support/Cover for wholesale when required
• General administration

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application.