Customer Care Officer - Braundton Consulting Limited : Job Details

Customer Care OfficersTemporary - Potential Permanent

Full Time

37.5 per week, Monday-Friday

Hybrid (1-2 days working in the office on Tuesdays and Wednesdays)

Stratford£15.94 Per Hour + Holiday Pay

From the client:

Passionate about customer care? Prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for.

Our Aftercare team is looking for someone who is confident and loves interaction with customers, builders and consultants. You must enjoy problem solving and have a determination to achieve positive outcomes for our customers in strict timeframes.

The role will involve being the point of contact for our customers when reporting repairs in their new homes and having a positive input into new schemes.

It is essential that you possess excellent telephone skills, organisational and IT skills, together with the ability to work as part of a team.

Duties will include:

• Provide a high quality aftercare service and deliver excellent customer service
• Be the first point of contact for residents requiring an aftercare service.
• Deal effectively with telephone/email/text/letter enquiries, taking ownership of the issues raised.
• Diagnose work required and accurately report to builders/contractors and follow up as necessary.
• Ensure the customer has a responsive and professional experience.
• Manage all customer complaints in line with the clients Complaints Policy and Procedure and escalate more serious issues as required.
• Must adhere to timescales required to complete necessary procedures.
• Contribute to the team’s achievement of its objectives.
• Undertake duties to support the Aftercare team, their transactions and the customer experience.

Essential skills:

• Highly motivated, pro-active, flexible and outcomes focused
• Committed to excellent customer service
• Excellent communicator with audiences at all levels
• Effective time management
• Energy and drive to achieve objectives
• Strong IT experience especially in Excel

Braundton Consulting is a recruitment agency recruiting on behalf of a client.