Customer Care Operator - Right Now Group : Job Details

Right Now Group are working on an exciting opportunity that has arisen for a Customer Care Operator to join a fast-growing company specialising in fine art, design pieces, furniture, and antiques logistics. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering top-tier customer service.

• Managing incoming customer requests, including providing quotes using a pricing algorithm.
• Overseeing shipments, proactively updating clients on progress, and ensuring a seamless process.
• Building strong relationships with customers and ensuring a high level of service.
• Liaising with logistics teams (customer service, first mile, last mile, customs) to resolve issues efficiently.
• Identifying opportunities to improve operational processes.
• Collaborating with the tech team to enhance internal platforms and customer experience.

• Experience in customer care, shipping coordination, or the art market (or a strong motivation to learn).
• Fluency in English with excellent verbal and written communication skills.
• Strong analytical skills and comfort working with numbers (essential for handling quotes).
• A positive, curious, and self-motivated mindset with a hands-on approach.
• Strong organizational skills, attention to detail, and the ability to manage large volumes of information.
• The ability to multitask and prioritize effectively in a fast-paced, team-oriented environment.

• Experience in freight forwarding or logistics would be beneficial.

• The chance to be part of an ambitious company transforming and modernizing the art logistics industry.
• A unique blend of tech-driven solutions and high-quality customer service.
• 25 days of annual leave.
• Private pension scheme contributions (3% from Day 1).
• Health insurance.
• A flexible remote work policy (2 days during probation, 3 days once fully onboarded).
• A supportive and dynamic work environment where your ideas and initiatives are valued.
• Continuous learning and development opportunities to grow your expertise in art logistics.

If you're passionate about customer service and thrive in a fast-paced, dynamic environment, we'd love to hear from you!