Customer Care Specialist - The One Group : Job Details

Job Title: Customer Care SpecialistLocation: Corby, Onsite roleHours: Monday to Friday 8.30am until 5pmFixed Term Contract - 12 monthsRole Overview:As a Customer Care Specialist, you'll handle 150-200 calls daily, supporting NHS customers with product orders, resolving delivery issues, and processing additional purchases. Exceptional customer service is essential to ensure smooth operations for NHS delivery contracts.Key Responsibilities:

• Activate patient orders per contract guidelines.
• Resolve delivery issues by liaising with warehouses and logistics partners.
• Investigate stock issues and provide timely solutions.
• Process phone sales for top-up products.
• Achieve internal and external KPIs.
• Address sensitive situations with empathy.

Skills and Qualifications:

• 1 year phone-based customer service experience (call centre experience is desirable).
• Proficiency in Microsoft Teams, Outlook, and database systems
• Organised, empathetic, and adaptable under pressure.

This role sits in a large supportive team and full training is provided!