Customer Centre Administrator - Reed Talent Solutions : Job Details

• Do you strive to deliver excellent customer service?
• Are you an enthusiastic individual?
• Are you comfortable with shift work?

If you said yes, yes yes....then this could be the perfect opportunity for you!

Reed Talent Solutions are working with Cadent Gas on the search for 3 Customer Centre Administrators.

You will be responding to the incoming calls to customer enquiries team, A customer service background is ideal, however, as long as you display the right attitude and willing to learn, we would love to hear from you!

Who are Cadent Gas?

Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.

Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.

How can you help?

In the Customer Centre Administrator position, you will have the below key accountabilities -

• Responding to incoming calls to the customer enquiry line
• Resolving standard enquiries from internal and external parties and escalating more complex to the relevant area
• Applying customer service techniques to handle all customer calls
• Maintaining excellent working relationships with the business, and immediate colleagues
• Demonstrating knowledge of processes and activities where applicable
• Liaising with internal and external stakeholders for customer resolution
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements

What do you need to know about the role?

• Start date: Monday 9th December
• Pay rate: £12.45 per hour
• Payroll: Weekly one week in arrears
• Contract type: temporary assignment via Reed Talent Solutions
• Shift pattern: Monday-Friday between 08:00-20:00 Hybrid working split between office and home
• Location: Robinson House, Leicester, LE2 7PE
• Assignment duration: 6 months (potential for extension)
• Recruitment process: telephone interview with Reed (competency based and situational based judgement questions) and an on-site assessment centre with Cadent Gas (date to be confirmed)

What we ask from you?

Is that you have the ability to actively listen and communicate confidently and effectively, you have experience in making accurate decisions under time pressure, you have previous use of computer systems, you have a desire to empathise with customers in a variety of circumstances, and you have the willingness to learn and develop.

Why apply?

Be part of something big. Help shape the future of gas for generations to come.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

If you have the experience detailed above and are interested in this opportunity, please apply for the role with an updated version of your CV.

Thank you for considering this opportunity. We look forward to reviewing your application.