Customer Collections Executive / Financial Recoveries Agent - Guildways : Job Details

Job Title: Customer Collections Executive / Financial Recoveries Agent

Location: Guildford

Salary: £22,000 - £24,000 per annum FTE depending on experience, plus quarterly bonus

Job Type: Full Time, Permanent – Office Based

The Company:

Guildways is a trading name of Lovetts Ltd and is looking for a focused individual with high attention to detail, to assist in recovering monies owed to its clients.

The company offers regular social events, a benefits package (including discounts at hundreds of high street stores) and a quarterly bonus scheme.

About the Role:

The primary purpose of the Customer Collections Executive role within Guildways is to ensure the performance standards and the company’s objectives are met to enhance revenues brought in by utilising their negotiation skills.

Key Responsibilities:

Increased revenue through target mechanisms

• Achieve Collection Targets Set.
• Manage and understand monthly collector targets in collaboration with Team leader.
• Assist in achieving a mandate strategy. Working as a team.

Improved productivity through streamlined efficiencies and effectiveness:

• Ensure monthly workload targets are met. (Productivity)
• Consistently work on improving   daily, reviews and to ensure meeting set objectives.
• Maintains acceptable work ethics within assigned mandate.

Delivered quality customer service:

• Provides feedback to clients as and when required.
• Investigates client/ debtor complaints in real time resolving these promptly and efficiently or referring to the department manager where appropriate
• Escalates complex queries / complaints to the Department Manager.

About you:

Knowledge:

• Knowledge and understanding of financial recovery CRM systems preferred but not essential as training will be provided. 
• Good Knowledge of collection processes.
• Debt Collection policies and procedures
• Excellent People Skills
• Innovated and motivated
• A can do attitude and willingness to go an extra mile
• Living the Guildways approach and values.

Skills:

• Computer Literacy (Microsoft Office – Excel, Word)
• Call handling skills. Ability to solve queries.
• Team Player
• Excellent Communication skill (written & verbal).
• Interpersonal skills
• Sense of urgency in terms of working to improve on performance
• Strong customer service skills.
• Ability to work well under pressure and manage stress effectively.
• A “can do” attitude with the ability to adapt in a fast paced and changing environment.

Experience:

• Call centre experience is an advantage, but on the job training is provided

Qualifications:

• GCSE or Post GCSE Qualification highly desirable.

Core Job Related Behaviours:

• Interpersonal interactions
• Quality orientated
• Debtor focused
• Planning & organising
• Problem solving /Analytical thinking
• Written communication
• Contributes to team success

Benefits:

• Regular Staff Events
• Incentive Scheme, including a quarterly bonus
• Staff Benefits Package, including access to hundreds of high street discounts
• Ongoing staff training
• Enhanced Paternity/Maternity/Adoption leave

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support, Credit Controller, Credit Control Assistant, Payment Collections, may also be considered for this role.