Customer Collections Officer - Morgan Parkes Recruitment Limited : Job Details

Job Title: Customer Support Collections Officer

Salary: £24,750 (plus discretionary company bonus of approx £1500 per annum)

Location: Solihull

Hours: Monday 08:30-19:00, Tuesday 08:30-17:00, Wednesday 08:30-19:00, Thursday 08:30-17:00, Friday 08:30-17:00 Saturday 09:00-13:00

You would be expected to work at least one late shift (19.00) once per week and 2 Saturday shifts within an 8 week period.

Hybrid working is available for all employees and can be tailored to suit the individual.

Description:

Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?

A well-established financial services Business with Platinum Investors in People accreditation are looking for a Customer Support Collections Officer to join their busy team.

This role is responsible for recovering any monies due on customer accounts within the current regulatory framework. Communicating with customers and authorised third parties relating to collections and recoveries activities on Motor Finance accounts. This will involve identifying and helping customers who may be experiencing financial difficulty.

This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.

Key Duties:

• Deal empathetically with customers whilst questioning and probing to understand their circumstances
• Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery and determine appropriate action
• Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability
• Monitor judgment cases to ensure payments are made
• Agree and monitor forbearance arrangements with customers
• Interpret customer’s instructions and action
• Adhering to agreed company regulation and legislation eg FCA, DPA, CONC, MCOB etc.
• Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance
• Manage, organise and update information on relevant computer systems

Key Skills/Experience Required:

• Previous collections experience also required
• Previous motor finance experience would be desirable.
• Excellent communication skills
• Ability to use own initiative and work within a team
• Demonstrate problem solving and analysis skills with attention to detail and accuracy
• Willing to learn new systems quickly using existing IT skills
• Ability to adapt to change and remain calm under pressure

In return for your hard work, you will earn a salary of £24,750 plus discretionary company bonus of approx £1,500 per annum and excellent company benefits.

For more information, or to apply for this vacancy, please email your CV or get in touch.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.