Customer Collections Team Leader - Gleeson Recruitment Group : Job Details

Are you an experienced Debt Collection/Credit Control professional? Are you looking for an opportunity to support with leading and developing a team? Do you have strong negotiation skills with a real focus on providing excellent customer service?We are excited to be supporting an established and thriving business based in Warwick. Through internal growth this business are now looking to appoint a Debt Collection Supervisor to support with leading a fast paced Debt Collection team. In this role you will be responsible for overseeing and motivating a team to achieve collection targets and reduce outstanding debt. You will take a hands-on approach, providing guidance, and driving success through effective debt management practices.This role comes with an annual salary of up to £32,000 dependant on experience.Key Responsibilities:

• Lead and mentor a debt collection team to maximise collections while fostering a culture of continuous improvement.
• Ensure collection targets are met and align with broader business goals, adhering to company policies and procedures.
• Provide regular updates and reports on debtor status and KPIs to senior management, influencing key decisions.
• Showcase expert negotiation skills, supporting team members through one-on-one coaching to enhance their performance.
• Collaborate with the finance department to coordinate and execute year-end audit activities.

Candidate Experience, Skills and Attributes:

• Minimum two years experience in Debt Collection or Credit Control and able to managing complex debt collection processes.
• Previous experience leading a team or mentoring a team is desirable.
• Strong IT skills, particularly in Excel. Knowledge of SAP is desirable.
• Excellent communication and negotiation skills, confident in handling discussions at all levels.
• Ability to identify barriers to payments and implement effective reconciliation strategies.
• Highly organised with strong time management skills, capable of prioritising and directing team activities.
• Analytical mindset with a sharp eye for detail and problem-solving capabilities.

Benefits Include:

• Annual salary up to £32,000.
• Private medical insurance
• 25 days of annual leave plus 8 bank holidays
• Company discounts scheme.
• Free on-site parking.

If you are looking to take the next step in your career, apply today!

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.