Customer Engineering Coordinator - Calor Gas Limited : Job Details

Customer Engineering Coordinator

Tachbrook Park, Warwick – Hybrid

£23,500 - £26,000 (DOE)

Do you thrive on delivering exceptional customer service in a fast-paced environment? We’re seeking a Customer Engineering Coordinator to play a key role in managing service orders, handling gas-related emergencies, and supporting maintenance programs. This role ensures every interaction and task meets the highest standards, following industry and company procedures.

As a key point of contact for customers, suppliers, and internal teams, you’ll be responsible for ensuring seamless coordination, clear communication, and effective problem-solving.

About the role

• Create work orders, ensuring accurate details for labour, equipment, and materials.
• Schedule appointments efficiently and confirm with customers in a timely manner.
• Manage purchase orders and ensure they comply with company policies.
• Coordinate material orders with suppliers and ensure timely delivery to sites.
• Review and resolve aborted or cancelled appointments, ensuring next steps are clearly communicated.
• Monitor and manage work orders through to completion and closure.
• Respond to communications promptly (within 48 hours) or issue holding letters when necessary.
• Produce professional customer letters using standard templates.
• Handle accounts payable tasks with accuracy and attention to detail.
• Manage customer queries through the CRM system, ensuring timely and effective resolutions.
• Provide high-quality support to internal teams, including engineers, depots, and contractors.
• Promote company services during customer interactions with empathy and professionalism.

About you

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a proactive approach.
• Exceptional interpersonal skills with the ability to remain calm and assertive in challenging situations.
• Ability to work effectively as part of a team with a flexible and adaptable mindset.
• Customer-focused with a tenacious drive to achieve business and team goals.
• Background in a customer service scheduling environment

What can we offer you...

• Private medical insurance
• 25 days annual leave + 8 bank holidays
• Cycle to work scheme
• Life Assurance of 4x salary
• Matched pension contributions of 4.5% rising to 7.5% after 2 years service
• Retailor discounts and many, many more!

For a full list of our benefits visit: https://about-us/careers

Don’t tick all the boxes?

At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay! We value individuality, creativity, and the ability to learn and adapt.

If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development.

Join us at Calor, where your unique qualities are recognised, appreciated, and celebrated. We're more than a checklist – we're a community of individuals driving innovation and positive change.

Join us at Calor, where your skills and passion can fuel your career!