Customer Experience Administration Assistant - Stonewater : Job Details

Here at Stonewater, we are on the lookout for a Customer Experience Administration Assistant to undertake a wide range of administrative tasks to support the Customer Experience Team and deliver the highest levels of quantitative and qualitative performance to its customers.

Ensuring all housing administration duties and postal service requirements in respect of incoming and external mail are processed correctly in-accordance with service level agreements, you’ll work as part of the Customer Experience Administration Team to ensure all Team goals and SLA’s are met.

This is a hybrid role based at our office in Whetstone on the outskirts of Leicester, within the postroom, and at home on a rota basis.

The ideal candidate will:

• Have a genuine passion to work within a customer focused / administrative environment, delivering an exceptional level of service to both internal and external customers.
• Have high personal standards and a keen eye for detail.
• Be able to organise personal workload and work on own initiative.
• Be a logical thinker with good problem-solving skills.
• Be competent using IT applications.
• Have good literacy and numeracy skills.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.