Customer Experience Administrator - Office Angels : Job Details

Job Title: Customer Experience Administrator

Location: Outskirts of Hove - free employee parking available!

Contract: Permanent, Full Time

• Annual Salary: £25,000 - £26,000 + team bonus
• Bonus & Incentives: Bonus scheme, paid training, well being support
• Enhanced Benefits:Hybrid working, dog-friendly office, employee product discounts
• Long-term Rewards: Increased holiday entitlement with long service

Our client is committed to delivering an exceptional customer experience. They're looking for someone passionate about customer satisfaction to join their team!

• Deliver top-tier customer service by promptly resolving inquiries and issues
• Take ownership of customer requests, ensuring timely and accurate resolutions
• Build strong relationships with customers, providing tailored support and expert guidance
• Utilise your product knowledge to offer advice and elevate the customer experience
• Identify opportunities to improve processes, enhancing service and efficiency
• Collaborate with internal teams to resolve complex issues, ensuring seamless service
• Stay updated on product developments and industry trends through internal training
• Maintain accurate documentation of customer interactions and resolutions

• Supportive Environment: Work with a collaborative team that values growth and teamwork
• Flexible Working: Benefit from a hybrid working model that supports work-life balance
• Unique Office Perks: Enjoy a dog-friendly office that creates a welcoming and relaxed atmosphere
• Exclusive Discounts: Access employee discounts and special offers on products
• Recognition & Rewards: Hard work is rewarded with a bonus scheme that celebrates dedication and achievements
• Development Focused: Paid training to enhance your knowledge and skills
• Loyalty Benefits: Enjoy increased holiday entitlement with long service

• Experience: Previous customer-facing role experience, ideally in a busy customer service setting
• Communication Skills: Excellent written and verbal communication with a friendly, professional manner
• Problem Solving: Strong problem-solving skills and a commitment to go the extra mile for customers
• Adaptability: Able to thrive in a fast-paced environment and prioritize tasks effectively
• Technical Proficiency: Familiarity with CRM systems and other relevant software
• Attention to Detail: Accurate and thorough when documenting customer interactions
• Positive Attitude: Enthusiastic and passionate about delivering exceptional service

If you're ready to make a difference in customer experience and join a supportive, inclusive team, apply now!

Note: Office Angels is an equal opportunity employer and is recruiting for this position on behalf of our client. Due to high application volumes, only candidates selected for further consideration will be contacted within 5 days. If you do not hear from us within this period, please check our website for more opportunities at www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.