Customer Experience Analyst - Wildfowl & Wetland Trust : Job Details

Customer Experience AnalystLocation: Based at any of our Wetland CentresContract: Fixed Term for 18 monthsSalary: £31,680 per annum

About The Role

The Customer Experience Analyst is a fantastic chance to align supporter journeys with WWTs new strategic direction and ambitions.

Working closely with the Supporter Journey Manager, you’ll develop relevant and engaging communication journeys that not only delight supporters but also build and nurture long-term relationships.

You’ll get to collaborate with teams from across the organisation to map and analyse the journey, recommending improvements aligned with business objectives, with the goal of creating a positive and seamless supporter experience.

As Customer Experience Analyst you will help ensure that every interaction with our supporters is meaningful and impactful, and that we maximise income and meet engagement targets.

It’s an exciting time to join WWT and make a real impact, to inspire more people to support wetlands and bring our mission to life. Together we can restore wetlands and unlock their incredible power!

This role is hybrid, based at one of our UK Wetland Centres, with time in the office at least once per month currently.

A current driving licence and the ability to occasionally travel to other locations is essential.

This role is a fixed term contract for 18 months.

When visiting our website, you will notice this position is referred to as a Supporter Journey Analyst in the job description. This is how the role is known internally within WWT.

About You

As a champion of supporter journeys, you’ll be instrumental in delivering an excellent supporter experience and supporter care across WWT.

With your keen planning and analytical skills, you’ll streamline processes and enhance the supporter experience, with an eye for the crucial details.

Your collaborative attitude and communications style will enable you to build strong connections across WWT and inspire a supporter-centric approach and excellent supporter care.

You’ll be a key voice and advocate for our supporters, ensuring their needs and experiences are at the heart of everything we do.

It’s all about creating a seamless, inspiring journey for our supporters, and as Supporter Journey Analyst you’ll be a key player in making that happen.

Ready to dive in?

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 24/11/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410.

No agencies please.