Customer Experience Executive - £25-26k bonus - Office Angels : Job Details

Summary:

Office Angels are seeking TWO Customer Experience Executives to join an established and expanding organisation that has been providing a nationwide service for over 20 years. This is an exciting opportunity to join a thriving team environment and deliver exceptional customer service across various channels. With increased demand and continued growth, our client is dedicated to creating a positive and memorable customer journey.

Full Details:

- Number of People Required: 2

- Contract Type: Permanent

- Annual Salary: £25,000 - £26,000 + team-target based bonus

- Working Pattern: Full Time, 9am - 5pm

At our client's organisation, they offer a range of fantastic perks and benefits such as hybrid working options, a dog-friendly office, and dedicated wellbeing support. Additionally, they value their employees' commitment and offer an increased holiday allowance for long service, along with ample opportunities for career progression and ongoing development.

Responsibilities:

• Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services.
• Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders.
• Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily.
• Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring they have a positive experience.
• Feedback Collection: Gathering customer feedback to improve products, services, and customer experience.
• Documentation: Keeping records of customer interactions, transactions, comments, and complaints.
• Team Collaboration: Working with other departments, such as after-sales and marketing, to ensure customer needs are met and to provide insights from customer interactions.
• Training and Development: Staying updated with product knowledge and company policies, and sometimes training new customer service staff.

Requirements:

• Previous experience in a fast-paced customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work autonomously and as part of a dynamic team.

If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, then this is the perfect opportunity for you. Apply now to join our client's team and contribute to their ongoing success.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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