Customer Experience Executive - Architectural Ironmongery & Hardware - Mitchell Maguire : Job Details

Customer Experience Executive - Architectural Ironmongery & Hardware

Job Title: Customer Experience Executive - Architectural Ironmongery & Hardware

Industry Sector: Door Hardware, Window Hardware, Architectural Hardware, Architectural Ironmongery, Door Closers, Door Handles, Hinges, Independent Manufacturers, Manufacturers, Bespoke Manufacturers, Entrance Door, Door Levers, Door Knobs, Cabinet, Pull Handles, Window, Sliding Door, Flush Fittings, Interior Fittings, Collections, Locks, Latches, Customer Service, Customer Experience, Customer Service Manager, Customer Service Executive, Customer Experience Manager

Location: Crawley

Remuneration: £30,000 - £36,000neg + quarterly bonus

Benefits: Comprehensive benefits package

The role of the Customer Experience Executive - Architectural Ironmongery & Hardware will involve:

• Customer Service dealing with a premium range of luxury hardware for doors, windows, lighting, electrical, stairs, signage, trims, fittings, bathrooms and showers
• All of your time will be spent dealing with queries from building contractors, interior designers & architects within the commercial, hospitality & high-end residential sectors
• Deal with incoming enquiries, primarily through email but also over the phone
• Provide technical support and advice to clients for any product related queries
• Liaise internally with the sales & ops departments to provide updates to clients
• Raise orders and quotes for the sales team

The ideal applicant will be Customer Experience Executive - Architectural Ironmongery & Hardware with:

• Must have experience within a customer service position
• Must have a keen attention to detail with strong analytical skills
• Must have an exemplary telephone manner
• Experience with ironmongery, interiors or architecture highly beneficial
• Resilient, friendly and with a positive attitude
• Enthusiastic, pro-active and self-motivated
• Excellent organisational & communication skills

Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Door Hardware, Window Hardware, Architectural Hardware, Architectural Ironmongery, Door Closers, Door Handles, Hinges, Independent Manufacturers, Manufacturers, Bespoke Manufacturers, Entrance Door, Door Levers, Door Knobs, Cabinet, Pull Handles, Window, Sliding Door, Flush Fittings, Interior Fittings, Collections, Locks, Latches, Customer Service, Customer Experience, Customer Service Manager, Customer Service Executive, Customer Experience Manager