Customer Experience Executive - Smart 10 ltd : Job Details

Job Title: Customer Experience Executive Salary: £22,500 annum + bonus   Location: Near St Albans Contract: Full time, Permanent- Monday - Friday, 9:00am - 5:30pm (37.5 hours per week) COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.   They are an award-winning company in the Telecommunications industry and have an excellent reputation for providing an outstanding service to their large client base.   This role has a lot of potential for the right candidate to progress into an Account Manager so you can develop in your career.   SKILLS REQUIRED ·Excellent customer service skills in either retail, hospitality or an office environment ·A proactive and positive attitude ·Ability to work within a fast-paced environment ·Strong IT skills including Microsoft packages ·Excellent communication skills ·Hardworking and reliable ·Time management skills ·Able to use initiative and bring new ideas to the team   RESPONSIBILITIES ·Supporting the Account Managers with their account base ·Answering incoming customer related queries ·Managing customer cases for faults and billing issues ·Making sure systems are updated and accurate ·Coordinating the training schedule for self growth ·Competitor analysis and keeping up to date with market trends ·Being an all-round advocate within the business and team ·Making sure customer retention stays at the targeted rate ·Handling customer feedback and complaints on the phone and e-mail ·Developing knowledge to be able to educate customers ·Creating opportunities to benefit customers   COMPANY BENEFITS ·Training and development ·On-going personal development ·21 days annual leave rising to 25 per year of service ·Birthday day off ·Childcare vouchers ·Mobile package ·Company pension ·Bonus incentives ·Fun working environment   Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data